Identity Graph

An identity graph connects a person’s accounts, permissions and role across a company’s different systems into one view of who they are.

The same person is a different record in every tool: an email address in one, a user ID in another, a CRM owner field in a third, a display name in chat. An identity graph resolves those into one identity, and records what that identity is entitled to in each place.

For AI this is load-bearing in two directions. It is how a system knows that a request about "my accounts" means the ones this person owns in the CRM, and it is how permissions-aware AI enforces access: to answer as someone, a system first has to know reliably who that someone is everywhere.

Frequently Asked Questions

No. SSO authenticates a person once. An identity graph is the map of how that authenticated person corresponds to their accounts, roles and permissions across every connected system.

To resolve requests that refer to a person implicitly, and to enforce permissions correctly, which requires knowing which account in each system belongs to the person asking.

It records which identities and entitlements belong together. Activity is connected to it only to the extent the company already records that activity in the underlying systems.